Q. What do I do if an electronic resource isn't working?

Pollak Library subscribes to over 200 databases, and provides access to over 100,000 journals, and countless eBooks with a wide range of different technical requirements. If you're experiencing access issues, follow these steps:

Check Proxy Server Login:

• Ensure you're logged into the proxy server if off campus. You can tell if the URL/web address of the resource you're in includes the words lib-proxy.fullerton.edu, or if you clicked through from the library pages.
• If you found the resource through Google, you might not be signed in, and the resource won't recognize your university affiliation.

Switch Browsers:

• Try a different browser. Some resources work best in newer browsers, some in old. Some resources work best in specific browsers like Chrome, Safari, Firefox, or Edge.

Clear Cookies and Cache:

• Clear your cookies and cache. This is usually found under Internet Options, Tools, or Settings.

Restart Your Computer:

• Next, try restarting your computer.

Try a Different Computer:

• Some resources may work better on PCs or Macs.

Contact the Library:

• Contact the library! Reach out to us with details about the resource, how you accessed it, what you were trying to do, and your browser and computer version. We can help troubleshoot or contact the resource provider if needed.